Houston Jobs
Below is a list of our open positions in the Houston area.
Customer Service Representative / Insurance Agent
Customer Service Representatives / Insurance Agents are responsible for handling multiple types of customer experience inquiries, resolving service concerns, documenting customer requests, and completing changes to policies. Other responsibilities of a Customer Service Representative may also include:
- Performing administrative tasks
- Attending meetings, seminars and programs to learn about new products and services, learning new skills, and receiving technical assistance in developing new accounts
- Provide various types of insurance policies to businesses and individuals
- Calculating premiums and establishing payment methods
- Communicating with customers through phone calls, texts, email and other forms of communication
- Communicating with underwriting departments and submitting forms
- Customizing insurance programs to suit individual customers
- Ensuring that policy requirements are fulfilled, including the completion of appropriate forms
- Explaining features, advantages and disadvantages of various policies
- Seeking out new clients and developing clientele by networking to find new customers and generating lists of prospective clients
- Get licensed or obtain continuing education courses for licensing purposes
To effectively perform the duties of a Customer Service Representative/ Insurance agent, individuals must be able to demonstrate a number of competencies that are essential to the position, which include:
- Bilingual (Spanish/ English) Required
- Basic computer knowledge; ability to type 20+ WPM
- Possess strong interpersonal skills
- Be able to communicate clearly, both written and orally
- Be able to prioritize and plan work activities as to use time efficiently
- Be organized, accurate, thorough, and able to monitor work for quality
- Be dependable, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback
- Reliable transportation
Education/Licensing:
- High School Diploma or GED
- 0 - 6 months Customer Service / Insurance / Sales Experience (preferred)
- Valid County Mutual, Limited Lines or Property & Casualty License in Texas (preferred)
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 20 pounds.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description may be revised upon development of other duties and changes in responsibilities.
Operations
- Work full-time available 5 days a week Monday- Saturdays
- Able to travel to other cities when needed but not often
- Some physical activities are needed from time to time like lifting, picking up, moving, and cleaning
- Other duties that arise
- Recording, processing, verifying and maintaining records of financial transactions
- Recording, processing, verifying and maintaining records of maintenance tasks
- Work with local government agencies to obtain and keep up to date all inspection and permitting
- Oversee the registration, inspection, and maintenance of all company vehicles
- Communicate clearly and effectively with landlords, contractors, and different vendors
- Schedule vendor appointments for different locations, such as pest control, HVAC, contractors etc.
- Receiving, reporting, and assigning tech issues
- Data entry
- Track and report all maintenance, security, or IT issues
- Maintain/ renew location leases
Education / Experience and Skills:
- High School Diploma or GED
- 6 months - 1 year of Customer Service
- 1-2 years of Lead/Supervisory experience, preferred
- Good organizational and interpersonal skills
- Good computer knowledge
- Able to work independently with minimal/no supervision
- Ability to quickly learn any Company/Proprietary software is necessary
- Bilingual (Spanish/English)
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision. Occasional travel out of town may be necessary.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description may be revised upon development of other duties and changes in responsibilities.
District Manager
The District Manager is responsible for ensuring all required tasks for all locations are carried out by all employees in his/her designated zone. The District Manager is responsible for additional tasks delegated by and reports directly to the Regional Manager and manages and directs a sales force to achieve sales and profit goals.
Responsibilities
- Manages multiple locations with agents designated within a geographic zone
- Screen applicants, interview, and hire new agents
- Promote positive attitude to ensure excellent customer service skills are being utilized when Agents are interacting with customers as well as with the other team members
- Manage staff members by by setting goals, giving performance evaluations, and providing staff members with training opportunities and guidance
- Monitoring agents for attendance and other disciplinary issues, such as cell phone use, personal calls, and employee performance of job function
- Create and implement weekly work schedule for agents
- Handles any escalated customer service issues that may arise
- Direct and observe Agents to ensure performance of tasks and customer service levels are being met
To effectively perform the duties of a District Manager, individuals must be able to demonstrate a number of competencies that are essential to the position, which include:
- Possess strong interpersonal skills
- Be able to communicate clearly, both written and orally, as to communicate with employees, members of the HR management team, and in group presentations and meetings
- Be able to prioritize and plan work activities as to use time efficiently
- Be organized, accurate, thorough, and able to monitor work for quality
- Be dependable, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback
Education/ Experience and Skills
- High School Diploma or GED
- 0 - 6 months of Customer Service/ Insurance Sales Experience required
- 1 - 2 years of Lead/ Supervisory experience, preferred
- Good organizational and interpersonal skills with a strong customer focus
- Basic Computer knowledge and possess strong written, verbal and people skills
- Demonstrated intermediate to advanced written communication skills (spelling, grammar, and punctuation) and verbal communications skills
- Able to work independently with minimal/no supervision
- Ability to quickly learn any Company/ Proprietary software is necessary
- Bilingual (Spanish/English)
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description may be revised upon development of other duties and changes in responsibilities.